Contact

We're here to help. Report issues, suggest features, or ask questions about LLM pricing and token counting.

Get in Touch

The best way to reach us is via email:

Email contact@aitokencalculator.org

We typically respond within 24-48 hours. For urgent pricing corrections or critical bugs, please include "URGENT" in your subject line.

What We Can Help With

🐛 Report Issues

  • Incorrect pricing or token counts
  • Calculator bugs or errors
  • Broken links or missing data
  • Accessibility problems

💡 Feature Requests

  • New providers or models to add
  • Calculator features you'd like
  • Additional comparison tools
  • Content or guide suggestions

📊 Data Corrections

  • Provider pricing updates
  • New model releases
  • Deprecated or retired models
  • Promotional pricing changes

❓ Questions

  • How token counting works
  • Cost optimization strategies
  • Choosing the right model
  • Understanding pricing tiers

When Reporting Issues

To help us resolve problems quickly, please include:

  • Specific details: Which provider/model, what input text, what you expected vs what happened
  • Screenshots: Visual evidence helps us reproduce and fix bugs faster
  • Browser info: Which browser and version you're using (if reporting a calculator issue)
  • Official source: Link to the provider's pricing page if reporting a pricing error

Frequently Asked Questions

Do you offer consulting or custom integrations?

Currently, AI Token Calculator is a free public tool. We don't offer paid consulting or custom integration services. However, you're welcome to use our methodology and approach in your own projects.

Can I contribute to the project?

We appreciate the interest! While we don't have a formal contribution process yet, you can help by reporting pricing changes, suggesting improvements, or sharing the site with others who might find it useful.

Do you have an API I can use?

Not currently. All calculations happen client-side in your browser. However, our pricing data is available as JSON at /prices.json if you want to build your own tools.

Why don't you support [provider X]?

We prioritize providers with public API pricing and significant developer adoption. If you'd like us to add a provider, email us with details about their API, pricing documentation, and why you think they'd be valuable to include.

Can I advertise or sponsor the site?

We don't currently accept advertising or sponsorships to maintain independence and avoid conflicts of interest in our provider coverage and recommendations.

Response Times

We aim to respond to all inquiries within:

  • Critical pricing errors: Same day
  • Bug reports: 1-2 business days
  • Feature requests: 3-5 business days
  • General questions: 2-3 business days

During major provider pricing changes or model releases, response times may be longer as we update the site.

Social & Updates

Stay updated on new features, provider coverage, and pricing changes:

  • GitHub: Follow our repository for technical updates and issue tracking
  • RSS: Subscribe to our blog feed for articles and announcements
  • Email: We occasionally send updates about major changes (opt-in only, no marketing)